Support Policy Page

Reestocks Support Policy

At Reestocks, we are committed to providing exceptional customer service. Our support policy outlines how we assist you at every stage of your shopping journey.

Support Channels

We offer multiple ways to connect with us for your convenience:

1. Email Support: Reach us at info@reestocks.com for queries related to orders, returns, refunds, and more.
2. Phone Support: Call our customer care team at +91-99948 93318, available Monday to Saturday, 9:00 AM to 7:00 PM.
3. Chat Support: Access real-time assistance through our website’s Live Chat feature during operational hours.
4. Help Center: Visit the Reestocks Help Center for FAQs, order tracking, and self-service options.

Response Times

We aim to address your concerns promptly:

• Email: Responses within 24 hours.
• Phone/Chat: Immediate assistance during support hours.
• Help Center Requests: Resolved within 2 business days.

Scope of Support

Our support team is here to assist with:

1. Pre-purchase Assistance:
   • Product details, availability, and specifications.
   • Payment options and offers.
2. Post-purchase Support:
   • Order tracking and updates.
   • Return, exchange, and refund processes.
3. Technical Support:
   • Account login issues.
   • Assistance with payment failures or transaction queries.
4. Feedback and Complaints:
   • Share feedback about your experience.
   • Escalate issues to ensure timely resolutions.

Escalation Policy

If your issue is not resolved to your satisfaction:

1. Email your concerns to info@reestocks.com.
2. Grievances will be addressed within 5 business days by a senior representative.

Limitations of Support

While we strive to help with every concern, the following are beyond our scope:

• Issues caused by third-party services, such as internet or payment gateway providers.
• Resolution of disputes between buyers and sellers in marketplace scenarios.
• Requests outside of our Terms and Conditions.

Customer Obligations

1. Provide accurate information when contacting support.
2. Use respectful communication when interacting with our team.
3. Retain purchase receipts, transaction IDs, and order details for reference.

Continuous Improvement

Your feedback helps us grow. Please share suggestions to improve our services at info@reestocks.com.

We value your trust and are dedicated to resolving your concerns promptly and effectively. Thank you for choosing Reestocks!